Privacy Policy
This Privacy Policy explains how Place AU collects, holds, uses and discloses personal information through this website and in connection with our services. We aim to handle personal information in accordance with applicable Australian privacy laws including the Privacy Act 1988 (Cth) and, where relevant, Victorian privacy requirements.
What we collect
We may collect personal information you provide directly to us such as your name, email address, phone number, organisation, role, enquiry details and any information you choose to include in forms, emails or project communications.
We may also collect technical information such as IP address, browser type, device information, referring pages and website usage information through standard website logs, cookies or analytics tools.
How we collect information
We collect information when you contact us, complete a form, subscribe to updates, request a proposal, engage us for services or otherwise interact with this website. We may also receive information from publicly available sources or from third parties authorised by you to share information with us.
Why we collect information
We collect personal information to respond to enquiries, provide services, prepare proposals, manage client relationships, improve our website, communicate with you and comply with legal obligations.
Disclosure and storage
We may disclose personal information to our professional advisers, technology providers, contractors and service providers where reasonably necessary to operate our website or deliver services.
We use the following third-party service providers in the operation of this website and our report delivery service:
- Stripe (stripe.com) — payment processing. When you purchase a report, your payment details are handled directly by Stripe. Place AU does not store card details. Stripe is based in the United States and Ireland and operates under its own privacy policy.
- Anthropic (anthropic.com) — AI-assisted report generation. Geography and order metadata is passed to Anthropic's API to generate report content. Anthropic is based in the United States and operates under its own privacy policy.
- Resend (resend.com) — transactional email delivery. Your email address and report files are passed to Resend to deliver your report and download link. Resend is based in the United States and operates under its own privacy policy.
- Cloudflare (cloudflare.com) — website infrastructure and analytics. Cloudflare provides hosting, edge network delivery and privacy-preserving web analytics. Cloudflare Analytics does not use cookies and does not track individuals across sites. Cloudflare is based in the United States and operates under its own privacy policy.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, but no system is completely secure.
Cookies and analytics
This website uses Cloudflare Web Analytics, which is cookieless and does not store personal information or track individual users across websites. No advertising or behavioural tracking cookies are used. If you use the contact form or purchase a report, your submitted information is processed as described above.
Your rights
You may request access to personal information we hold about you and ask us to correct inaccurate, incomplete or out-of-date information, subject to applicable legal exceptions.
Some technology providers we use may store or process information outside Australia. Where this occurs, we will take reasonable steps to ensure information is handled appropriately in line with applicable privacy obligations.
Contact
If you have a privacy question, request or complaint, contact us at info@placeau.com. We may update this Privacy Policy from time to time by publishing an updated version on this website.
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